El Pancho

I made a reservation for 5pm. I arrived 10 minutes early, and even though there were seats available, they didn't let me in until 5pm, so I had to wait in the elevator lobby. I'm sure there are circumstances within the restaurant that make that happen, but it was a bit disappointing. I knew they had a 90-minute limit, but 10 minutes before the time limit, they mechanically told me, "10 more minutes," and I got the feeling that I couldn't be even one minute late to the 90 minutes. There were people lining up outside, so I understand that 90 minutes is unavoidable, but didn't the way they spoke come across as a bit condescending? There was one cheerful female staff member, but the poor service was far from enough to make up for it. Neither the tacos nor the burritos were particularly tasty... I'll never go to a place like that where I feel rushed again, and I can't recommend it to anyone. I was really looking forward to going to this popular restaurant with good food and a great atmosphere, so it was disappointing in many ways.

Don’t visit for the food! We visited after hearing a lot of hype, but the food was disappointing. We barely ate anything, except for the drinks, which were actually quite good. The place has a nice vibe, but it’s not suitable for kids. Overall, not worth visiting. Skip it. It has more of a Japanese taste not ‘authentic’ Mexican. A chic looking place can’t justify this blah food!

Visited on 5/26. I was wandering around Shinsaibashi thinking of going out for a friend's birthday, and found this Mexican restaurant. I got in the elevator and arrived at the restaurant, and was surprised to see that it was packed!! There were so many people. They said they couldn't serve me right away, so I made a reservation for the earliest possible time. I was already used to Mexican food (crying) I killed about an hour before going, but it was packed. As expected, the quality of the food is high because it's popular. The quesadillas were really delicious (^^) However, everyone in the restaurant seemed busy, so it was hard to stop them when I wanted to order. . . When they brought me the food, I tried to order more, but they ran off somewhere right away, and I had to call out to them (crying) Do we really have to be so considerate when eating out? ? I thought to myself >_